GENERAL SUPPORT
Email GameSloth
Use email for account access, installation, capture, Sync and billing questions.
gameslothinfo@gmail.comRELEASES
Official downloads
Only install GameSloth from gamesloth.app or the official GitHub Releases page.
Open release notes ↗Before contacting support
- Restart GameSloth and confirm you are on the latest release.
- Check that the replay buffer says Ready.
- Confirm the correct monitor, microphone and game-audio devices are selected.
- For Sloth Sync, confirm every participant is online and ready in the same squad or room.
- Do not delete the affected files until troubleshooting is complete.
What to include
Describe what you expected, what happened, the app version, Windows version and the steps that reproduce the issue. Screenshots and short logs can help, but remove passwords, tokens, card details and unrelated personal information.
Account and privacy requests
Use the same support email for account deletion, data access or correction. Send the request from the email connected to the account where possible. We may ask for additional verification.
Billing and cancellation
Live billing is not active during the current Closed Alpha. After launch, subscriptions will be manageable online through the app and Stripe Customer Portal. Support can assist when the portal is unavailable or a billing error needs investigation.
Security reports
If you discover a security issue, do not publicly disclose account data, tokens or an exploit that puts users at immediate risk. Email the details with “Security” in the subject line so the report can be prioritised.
Response times
GameSloth is currently an early-stage independent project. We aim to answer practical support requests as soon as reasonably possible, but no guaranteed service-level response time applies during the Closed Alpha.